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Complaints Procedure

There are several ways to make a complaint. You can contact us on the phone or face to face, or you can send your enquiry to us in a letter or an email to motorvillageltd@gmail.com. Upon receipt, we will refer your complaint to the individual/department best equipped to respond to your complaint.

Your complaint will be thoroughly investigated and we will provide you with the outcome of such investigations as soon as possible (please allow 7-10 working days for a formal written response). Where appropriate, you will receive details of any proposed action to resolve the reported issues and if necessary, you will be given an apology.
If you are not satisfied with the response provided by you may be entitled to refer your complaint to Financial Ombudsman Service, their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk

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Representative Example [HP]

An OTR Cash Price of £14,590.00 with a deposit of £1,459.00 leaving an amount of credit of £13,131.00. The agreement is resulting a Representative 12.9% APR and a total amount payable of £19,056.20. Payments are based on a duration of agreement of 60 months, with a first monthly payment of £ 341.62, regular monthly payment of £291.62 and a final monthly payment of £341.62.

Contact Details

827 High Street
Stoke-On-Trent
Staffordshire
ST6 5QH 07846 036041

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